Mastersoft: Customer Communication Management

Deliver Customer Satisfaction

Successful businesses excel in customer communication. Every interaction with a customer is an opportunity to deliver value and build loyalty. At Mastersoft we know just how important it is to provide an exceptional customer experience, both in acquiring new customers and increasing the value of your existing customer base.

Mastersoft and Group1 Software products together provide the complete Customer Communication Management (CCM) solution. Our CCM product suite is a comprehensive range of customer care tools, including:

Real-time, targeted customer document design
Online document production and distribution
On-demand document retrieval for customer service
Flexible, secure customer self-service and payment solutions

Our CCM solution gives you control over your customer communication strategy and builds your customer equity over time.

Read more about examples of our solutions or contact us to discuss how we can help your customer communication.

Document Generation

The DOC1 series of products empowers end-users in your organisation to create and deliver effective, professional and targeted customer documents.

Read more about DOC1 products

Customer Service

Search and retrieve any document in real-time and respond instantly to customer enquiries with the e2 series of products.

Read more about e2 products

Unify Your Data

Successfully managing scattered and disconnected source of customer data within the enterprise is a common business challenge. The Group1 Software DataFlow™ product is a solution that turns disparate islands of data into a unified source of business intelligence.

The DataFlow system uses transformation objects and Extract, Transform and Load (ETL) technologies to join together multiple data sources; transpose and manipulate data in space and time; perform specialised handling for any data type and perform lookups and matching functions.

A DataFlow solution simplifies how your customer data is accessed and integrated and creates a valuable platform for all your Customer Communication Management.

Read more about DataFlow

Figure 2.0 Customer Communication Management Diagram