Support ServicesSupport Services

At Mastersoft, our commitment to improving your company's information management does not end once a solution is in place.

We provide a range of support services for our customers, including:

  • Help desk assistance via phone or email, including escalation procedures and severity classification
  • Second level support on-site
  • Product enhancements
  • Regular support review sessions
  • Technical user documentation
  • Product upgrades

 

 

 

 


 

Help Desk SupportHelp Desk Support

For customers with maintenance agreements, our help desk support centre can be reached at:

Australia
Phone: +61 2 9815 0202
Fax: +61 2 9815 0299
Email:   helpdeskmsi.com.au

New Zealand
Phone: 0800 367 674
Fax: +61 2 9815 0299
Email:   helpdeskmsi.com.au  

 

TrainingTraining

We understand the importance of effectively training end-users and administrators for the ongoing success of your solution. Our consultants hold regular training and review sessions on-site.

We can also tailor training materials and activities to your specific requirements. To find out more about our training offerings email helpdeskmsi.com.au 

LicensingLicensing

We offer a choice of licensing options, including a one-off, perpetual license; annual licenses based on usage; backup licenses and development licenses.

Other ServicesOther Services

Depending on your requirements, we are able to offer a wide range of on-site services, including project managers, testers, technical architects and programmers for both Harmony and CCM products.